• 1. Ensure your phone is within range of the router.
  • 2. Ensure the router is not surrounded by large solid objects which can block the signal.
  • 3. Having a router in a different room could cause an intermittent signal.
  • 4. Installing a router near cordless phones or microwaves can interrupt the Wi-Fi signal.
  • 5. Swipe up from the bottom of the screen to access all apps.
  • 6. Scroll to and touch Settings.
  • 7. Touch Network and Internet.
  • 8. Touch Internet.
  • 9. Touch the Settings icon.
  • 10. Touch Forget.
  • 11. To reconnect, touch the desired Wi-Fi name.
  • 12. Enter the network password, then touch Connect.
  • 13. You are now connected to the Wi-Fi network.
  • 14. Swipe up from the bottom of the screen to return to the home screen.
  • Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.