• 1. Ensure you are in an area with mobile coverage.
  • 2. Pull down from the top of the screen.
  • 3. Pull down from the top of the screen again.
  • 4. Swipe left.
  • 5. Touch the Airplane icon to activate airplane mode.
  • 6. Wait 10 seconds, then touch the Airplane icon again to deactivate airplane mode.
  • 7. Your phone will now search for mobile signal.
  • 8. You may need to reset the network settings, swipe up from the bottom of the screen to access all apps.
  • 9. Scroll to and touch Settings.
  • 10. Scroll to and touch System.
  • 11. Touch Reset options.
  • 12. Touch Reset mobile network settings.
  • 13. Touch Reset settings.
  • 14. Touch Reset settings.
  • 15. Your network settings have now been reset.
  • 16. Swipe up from the bottom of the screen to return to the home screen.
  • Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.