• 1. From the home screen, pull down from the top of the screen.
  • 2. Touch the settings icon.
  • 3. Enter the PIN, then touch enter.
  • 4. Touch Manage Storage.
  • 5. Touch Internal Storage.
  • 6. Touch Apps & Games.
  • 7. Scroll to and select the app which has crashed.
  • 8. Touch FORCE STOP.
  • 9. Touch OK.
  • 10. The app has now been closed. Touch home to exit.