• 1.

    Ensure the device is compatible with Alexa.

  • 2.

    Ensure the device you wish to pair is within 9m (30ft) of the Echo Dot (3rd Gen) Smart Speaker — 866/3968.

  • 3. Turn off some of your devices temporarily to reduce interference. Check if that affects your Echo Dot (3rd Gen) Smart Speaker — 866/3968 ability to connect.
  • 4. Check that your router is working. Check the connection on other devices to determine if the issue is with your Echo Dot (3rd Gen) Smart Speaker — 866/3968, or your network. Restart your router if other devices can not connect.
  • 5. If your Wi-fi password has changed, update the Wi-Fi settings for the device in the Alexa app.
  • 6.

    Ensure your Echo Dot (3rd Gen) Smart Speaker — 866/3968’s software is up to date.

    For more information see the How do I check the software version? topic.

  • 7. Restart your Echo Dot (3rd Gen) Smart Speaker — 866/3968.
  • 8.

    If the problem persists, reset your Echo Dot (3rd Gen) Smart Speaker — 866/3968.

    For more information, see the How do I Factory reset my Echo Dot (3rd Gen) Smart Speaker — 866/3968? topic.