• 1. Ensure you are using the charger and power cable supplied with your Samsung phone.
  • 2. Check that Fast charging is enabled. Swipe up from the bottom of the screen to access all apps.
  • 3. Touch Settings.
  • 4. Scroll to and touch Battery.
  • 5. Scroll to and touch Charging settings.
  • 6. Touch the Fast charging slider to enable fast charging.
  • 7. Touch Home.
  • 8. You may need to restart your phone. Pull down from the top of the screen to access the notification bar.
  • 9. Pull down from the top of the screen again.
  • 10. Touch the power icon.
  • 11. Touch Restart.
  • 12. Touch Restart.
  • 13. Your phone will restart.
    If the problem persists please contact the relevant customer support number for further support.
  • Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.