My Samsung phone is not charging
1. Ensure you are using the charger and power cable supplied with your Samsung phone.
2. Check that Fast charging is enabled. Swipe up from the bottom of the screen to access all apps.
3. Touch Settings.
4. Scroll to and touch Battery.
5. Scroll to and touch Charging settings.
6. Touch the Fast charging slider to enable fast charging.
7. Touch Home.
8. You may need to restart your phone. Pull down from the top of the screen to access the notification bar.
9. Pull down from the top of the screen again.
10. Touch the power icon.
11. Touch Restart.
12. Touch Restart.
13. Your phone will restart.
If the problem persists please contact the relevant customer support number for further support.
Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.