• 1. Ensure you are using a working cable and charger.
  • 2. Check the charging port dust, lint and debris. If needed, clean carefully using a soft brush or plastic toothpick.
    CAUTION: Never use metal tools to clean the charging port.
  • 3. You may need to restart your phone. Pull down from the top of the screen to access the notification bar.
  • 4. Pull down from the top of the screen again.
  • 5. Touch the power icon.
  • 6. Touch Restart.
  • 7. Your phone will restart.
    If the problem persists please contact the relevant customer support number for further support.
  • Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.