Digital user guides

My Google Pixel phone is not charging

1. Ensure you are using a working cable and charger.

2. Check the charging port dust, lint and debris. If needed, clean carefully using a soft brush or plastic toothpick.

CAUTION: Never use metal tools to clean the charging port.

3. You may need to restart your phone. Pull down from the top of the screen to access the notification bar.

4. Pull down from the top of the screen again.

5. Touch the power icon.

6. Touch Restart.

7. Your phone will restart.

If the problem persists please contact the relevant customer support number for further support.

Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.