• Note: Periodically the look of menus and the home screen may change. Images in these guides may not always reflect what you see on screen. These updates are done automatically by the Chromecast.
  • 1. If your Chromecast is stuck on the boot screen, please try the following.
  • 2. Ensure you use power lead and power adapter that came with the Chromecast.
  • 3. Unplug your Chromecast from the mains power.
  • 4. Unplug the Chromecast from the HDMI port on the TV.
  • 5. Wait 1 minute, then insert the Chromecast into the HDMI port on your TV.
  • 6. Plug the Chromecast back into the mains power.
    Ensure you use power lead and power adapter that came with the Chromecast, and not plugged into a USB port on the TV.
  • 7. If your Chromecast is still stuck on the boot screen, please try the following.
  • 8. Locate the Reset button on the back of the Chromecast.
  • 9. Press and hold the Reset button on the back of the Chromecast.
  • 10. The Power LED will flash orange.
  • 11. When the Power LED turns white take your finger off the Reset button.
  • 12. Your Chromecast will now reset to the factory settings.