Alexa doesnʼt understand or respond to my request
1. Ensure you have an active internet connection.
2. Ensure you are using the power cable supplied with your Echo Dot (3rd Gen) Smart Speaker — 866/3968.
3. Check that Mute is not active. The light ring will be red when muted.
4. Press the Action button to see if your Echo Dot (3rd Gen) Smart Speaker — 866/3968 is responding.
5. Try to keep your Echo Dot (3rd Gen) Smart Speaker — 866/3968 away from walls, other speakers or areas of background noise. This will help Alexa to hear you better.
6. Try to speak naturally and clearly.
7. Try saying "Alexa, did you hear me?".
8. If possible, be more specific with your question.
9. If the problem persists, unplug your device and plug it back in again.