• 1. Ensure the PS5 is not in rest mode.
  • 2. Ensure the HDMI cable is connected.
  • 3. Check the HDMI cable is not damaged.
  • 4. Ensure the sound on the TV is not muted.
  • 5. Check that headphones are not plugged into the controller.
  • 6. The screen resolution may be incorrect.
    For more information see the How do I change the video resolution topic.
  • 7. Check the correct output device has been selected.
    For more information see the No sound playing topic.