• Issue:
    In game audio can be sent through the supplied mono headset or any 3.5mm headphones connected to the DualShock 4 controller. Audio may not be transferred properly or at all.
  • 1. To resolve this issue, from the Home screen Dashboard press Up on the controller.
  • 2. Scroll to Settings and X button.
  • 3.

    Scroll to Devices and press the X button.

  • 4.

    Scroll to Audio Devices and press the X button.

  • 5.

    If the Volume Control (Headphones) is illuminated, the headset is working. If the Volume Control is greyed out, the controller does not recognise the headset.

    Ensure that there is an audible 'click' when the 3.5mm jack of the headset is pushed into the port on the controller.

    If the headset seems firmly connected but the volume bar is still greyed out, try using another headset. If the problem persists try using a different controller.