1. Launch the Ring app on your phone.
2. Check that motion detection is enabled on the Video Doorbell.
For more information, see the Disable/Enable Motion Detection topic.
3. Check that Snooze Motion alerts on turned off.
For more information, see the Snooze Motion Alerts topic.
4. Check the Motion Sensitivity setting is not set too low.
For more information, see the Adjust Motion Detection topic.
5. Check the Camera Motion Zones have not been blocked.
For more information, see the Adjust Motion Detection topic.
6. Check that your Video Doorbell is connected to the Wi-Fi. Touch More.
7. Touch Device Settings.
8. Touch Device Health.
9. The network status and strength is displayed.
The optimal performance range is between RSSI 0 to -60.