• 1. Launch the Ring app on your phone.
  • 2. Check that motion detection is enabled on the Video Doorbell.
    For more information, see the Disable/Enable Motion Detection topic.
  • 3. Check that Snooze Motion alerts on turned off.
    For more information, see the Snooze Motion Alerts topic.
  • 4. Check the Motion Sensitivity setting is not set too low.
    For more information, see the Adjust Motion Detection topic.
  • 5. Check the Camera Motion Zones have not been blocked.
    For more information, see the Adjust Motion Detection topic.
  • 6. Check that your Video Doorbell is connected to the Wi-Fi. Touch More.
  • 7. Touch Device Settings.
  • 8. Touch Device Health.
  • 9. The network status and strength is displayed.
    The optimal performance range is between RSSI 0 to -60.