• 1. Swipe up from the bottom of the screen to access all apps.
  • 2. Scroll to and touch Settings.
  • 3. Scroll to and touch System.
  • 4. Touch Reset options.
  • 5. Touch Reset mobile network settings.
  • 6. Touch Reset settings.
  • 7. Touch Reset settings.
  • 8. Your network settings have now been reset.
  • 9. Swipe up from the bottom of the screen to return to the home screen.
  • Note: Screens, functions and options shown in this guide are for reference only and may only be applicable to certain models of phone.