• 1.

    During the TV start up time the remote control does not respond. This is normal behaviour.

  • 2.

    Ensure the remote control is paired with your TV.

    For more information, see the Pairing the remote control with your TV topic.
  • 3.

    Replace the batteries in the remote control.

  • 4. The remote control may be faulty.

    If the product is within warranty, please contact technical support using the number provided on the product support page. If the product is outside of the warranty period, either contact technical support or a qualified repair service.