• 1.

    Ensure the aerial is properly connected to the TV.

    For more information, see the Connecting the aerial topic.

  • 2.

    Check that the aerial lead is not damaged.

  • 3.

    Ensure the correct source is selected.

    For more information, see the How to change the input source topic.

  • 4.

    High buildings, large objects, loud speakers, unearthed audio devices can cause poor picture quality. Move speakers and audio devices away from your TV.

  • 5.

    Make the room dark, then shine a torch onto the screen. If you can see an image on the screen there is a backlight issue.

    If the product is within warranty, please contact technical support using the number provided on the product support page. If the product is outside of the warranty period, either contact technical support or a qualified repair service.